TERMS OF SERVICE

Last Updated: 29 September 2026

Welcome to Velora. These Terms of Service govern your use of the Velora website and your purchase of products from our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. ABOUT VELORA

Velora is an online retail store offering a curated selection of consumer products through our website.

2. USING OUR WEBSITE

You agree to use our website only for lawful purposes.

You may not misuse the website, attempt to gain unauthorised access to our systems, interfere with the operation of the website, or use our website for fraudulent or unlawful activities.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website or payment systems.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

Product colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.

We reserve the right to correct errors, update product information and make changes to products or availability where necessary.

Nothing in these Terms limits any rights you may have under applicable South African consumer-protection law.

4. PRICES AND PAYMENT

All prices displayed on the website are stated in South African Rand (ZAR), unless otherwise indicated.

Payment must be successfully completed before an order is processed.

We accept the payment methods displayed at checkout.

Velora reserves the right to correct pricing errors. If an obvious pricing error affects an order, we will contact the customer before proceeding with the order.

5. ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or decline an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, payment cannot be verified, or fraudulent activity is suspected.

If we cancel an order after payment has been received, the applicable amount will be refunded to the customer.

6. SHIPPING AND DELIVERY

Orders are processed after successful payment.

Our standard delivery timeframe is approximately 5–7 business days, unless otherwise stated on the product page, at checkout, or in a specific promotional offer.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including courier delays, public holidays, severe weather, incorrect delivery information or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information when placing an order.

Where an order is delayed, we will make reasonable efforts to assist the customer and provide relevant delivery information.

7. RETURNS, REFUNDS AND EXCHANGES

We want customers to have a positive shopping experience.

Returns, refunds and exchanges will be handled in accordance with applicable South African consumer-protection law and any additional return policy published by Velora.

Where a product is defective, unsafe, damaged on arrival, materially different from what was ordered, or otherwise covered by a consumer’s statutory rights, please contact us as soon as reasonably possible with your order details and relevant photographs or information.

For hygiene-sensitive products, including skincare and personal-care products, certain returns may be subject to applicable legal requirements and the condition of the product.

Nothing in this section is intended to remove or restrict any consumer right that cannot lawfully be excluded.

8. CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible using the contact details provided on our website.

If an order has already been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Where a consumer has a statutory cancellation or cooling-off right under applicable law, that right will apply.

9. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incorrect or incomplete, please contact Velora with your order number and relevant photographs as soon as possible.

We will investigate the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable law.

10. INTELLECTUAL PROPERTY

All content appearing on the Velora website, including our branding, logos, text, graphics, photographs, product descriptions, designs and other materials, belongs to Velora or is used with permission.

You may not copy, reproduce, modify, distribute, sell or commercially exploit our content without prior written permission.

11. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, delivery companies, website technology providers and other service providers.

These third parties may have their own terms and privacy policies. Velora is not responsible for matters that are solely within the control of those third parties, subject to applicable law.

12. PERSONAL INFORMATION

We may collect and process personal information necessary to operate our online store, process orders, arrange delivery, provide customer support and comply with legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable South African data-protection requirements.

13. LIMITATION OF LIABILITY

To the extent permitted by law, Velora will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

14. WEBSITE AVAILABILITY

We aim to keep our website available and operating properly, but we cannot guarantee that the website will always be available, uninterrupted or completely error-free.

We may temporarily suspend or modify parts of the website for maintenance, security, updates or other operational reasons.

15. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The updated version will be published on this website with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

16. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be handled in accordance with applicable South African law and any applicable consumer-protection or dispute-resolution procedures.

17. ACCEPTANCE

By using the Velora website or placing an order through our online store, you acknowledge that you have had an opportunity to review these Terms of Service and agree to them, subject to your rights under applicable law